Changing or cancelling an order
If you would like your order changed after you have placed it then please contact us via email as soon as possible and we will do our best to meet your request, however depending on when the item was packed then it may not always be possible to cancel or change an order. To find out the status of your order you can log in to your account area and if the order has not been packed or dispatched then we can cancel the order for you.
If you wish to return any items to us that you have bought you may do so if the following conditions are met:
1. The products have not been opened
2. You return them to us within 30 days of your original purchase
Please return them to us at:
E : firstname.lastname@example.org
Hotel Vancouver : 900 W. Georgia St
Vancouver, British Columbia, V6C 2W6
I want to make a complaint
If you are not completely satisfied with the level of service you receive, please do let us know by telephoning us on
email@example.com Alternatively you can write to us at
1015 Burrard St.
To deal with your complaint fairly, effectively and confidentially
To acknowledge your complaint within 1 working week
To keep you updated on the progress of your complaint